Role Overview

Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation.
Providing leadership support by routinely addressing complex cases/escalations and finding resolutions.
Collaborating with internal teams suggesting and/or delivering on meaningful project work in line with team wide objectives.
Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, highlighting fraud trends, and determining regulatory or compliance violations.
Regularly providing suggestions on how to improve processes, workflows, policies
anything!
Providing a personal example of a positive and proactive attitude and actively promoting this culture in the team.

Requirements

4+ years of merchant fraud underwriting/adjudicating experience working in a payments or fintech space.
Strong credit risk experience with the ability to identify high-risk businesses.
A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.
Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.
Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.
The ability to manage relationships with our small business owners, using your excellent communication skills to do so.
You are resourceful
you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.
You are a highly motivated individual with strong communication skills and an excellent ability to document complex problems.
You carry a sense of tact and empathy under pressure and have a sixth sense for identifying problems while implementing and communicating solutions.
You are technically strong in all aspects of queue handling, and assignments, as well as overseeing daily queue progress.
You are able to assist with de-escalations.
Working with the analysts to de-escalate and own customer interactions.
You can ask “the right questions” when probing for critical information from a customer and deliver the not-so-great news in a way that they are still left feeling great about Wave.
You are able to work both independently and collaboratively when needed.

Wave HQ

Open Positions (1)

Data

Senior Risk Analyst