Role Overview

Serve as the single point of accountability for contract performance, delivery, and outcomes
Act as the primary liaison to the Contracting Officer (CO) and Contracting Officer’s Representative (COR)
Provide leadership, direction, and oversight for all assigned personnel and subcontractors
Ensure all work aligns with federal regulations, SNAP policies, and contract requirements
Lead post-award activities, including kickoff meetings and contract startup
Develop and manage project schedules, staffing plans, and resource allocations
Monitor project progress to ensure on-time and within-budget delivery
Identify risks and implement mitigation strategies to maintain performance standards
Facilitate monthly progress meetings with government stakeholders, including preparation of agendas, documentation, and action tracking
Deliver: Weekly status reports (activities, staffing, risks, metrics)
Monthly progress reports (performance metrics, case volumes, accuracy, staffing updates)
Ensure transparency in performance through reporting on: Case completion rates, Accuracy and quality metrics, Turnaround times
Develop, implement, and maintain a Quality Control Plan (QCP) with measurable performance metrics
Establish processes to identify and prevent defects
Ensure compliance with federal regulations and SNAP policies
Maintain high-quality deliverables and documentation
Ensure adherence to performance standards, including timeliness, accuracy, and documentation quality
Oversee development and maintenance of performance dashboards (e.g., Power BI) to track: Case assignments and progress, Staff workload and productivity, Contract performance metrics
Ensure dashboards are accessible to government stakeholders for oversight
Supervise and manage contractor personnel, including Administrative Review Specialists
Ensure proper onboarding, training, and performance management of staff
Maintain staffing continuity and address turnover risks proactively
Manage personnel availability and ensure coverage during core hours
Communicate regularly with FNS leadership, COR, and other stakeholders
Provide timely updates on risks, issues, and recommended solutions
Facilitate collaboration across legal, compliance, and operational teams
Ensure teams: Review and analyze case files and documentation
Prepare determination recommendations and Final Agency Decisions (FADs)
Maintain compliance with SNAP regulations and federal standards
Monitor performance against service-level expectations, including: Case completion timelines (60–90 days depending on complexity), Documentation accuracy and quality

Requirements

Bachelor’s degree (required)
Minimum 5 years of project management experience
Minimum 2 years of experience managing federal contracts and staff
Demonstrated ability to deliver projects on time and within budget
Resolve client issues and manage risks
Lead cross-functional teams
Strong communication, leadership, organizational, and time management skills

Benefits

Medical/Dental/Vision Benefits Offered
401k
Life Insurance plans
Employee Health and Wellness program

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Open Positions (1)

Operations

Program Manager