Role Overview

Build strong relationships with clients ensuring they are bought in to making Winnow system successful
Understand clients’ current situation and needs to tailor the best solutions for them
Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
Proactively analyse client reports and troubleshoot with the client where needed
Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
Collaborate closely with internal teams in different regions
Take initiatives to improve internal process and procedure (in line with Winnow Int’l)
Support our front line tech and customer support team with clients’ enquiries where required

Requirements

You are likely to be least degree educated
You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
You have an intermediate level of Excel and working knowledge of Work and Powerpoint
You will have excellent verbal and written communication skills in Dutch and ideally German in addition to English.
You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.

Benefits

Competitive base salary
Customer Success bonus scheme
Company stock options package
Matching pension scheme
Eye care vouchers and eye care allowance
Life insurance
Company part-funded health insurance
2 Wellness hours per month, plus a £40 monthly wellness allowance
Employee Assistance Programme
24/7 helpline for your wellbeing
Early finish Friday
log off from 3pm if you have finished all your work by then
25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays
You will love what you do – waking up every day solving one of the biggest social problems of our generation
Committed team members with broad experience who share a common passion to build a world class business

Winnow

Open Positions (1)

Customer Service

Customer Success Manager – German/Dutch Speaker