Respond promptly to client inquiries and requests received via phone or email.
Forward inquiries to the appropriate department when necessary.
Issue certificates of insurance and verify coverage as needed.
Provide accurate information regarding insurance products, coverage options, and policy details.
Assist clients with policy renewals, updates, and changes.
Process insurance applications, claims, and payments efficiently.
Investigate and resolve customer complaints and concerns with empathy and professionalism.
Handle administrative tasks and documentation related to customer interactions.

High school diploma or equivalent (Bachelor's degree preferred).
Proven customer service experience in a similar role (insurance industry experience is a plus).
Excellent communication skills, both verbal and written.
Proficiency in Russian or Ukrainian language is required.
Strong problem-solving abilities and attention to detail.
Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
Ability to multitask and prioritize tasks effectively.
Proficiency in using computer systems and software for data entry and customer interactions.
Friendly, positive, and professional demeanor.

U Trust Insurance Agency LLC®

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