Role Overview

Respond promptly to incoming leads and marketing inquiries
Manage conference-generated leads, ensuring timely follow-up and conversion tracking
Execute campaign outreach related to specific initiatives (e.g., new preps, 503B initiatives, etc.)
Utilize CRM system to track all activity, follow-up status, and performance metrics
Develop and maintain organized outreach cadences for lead nurturing
Identify and target potential prescribers to expand our compounding pharmacy network
Qualify leads by assessing their needs, challenges, and potential interest in compounding solutions
Effectively communicate the value of our compounds and services to move leads through the sales pipeline
Lead the onboarding process for new prescribers joining the network, ensuring a smooth transition and providing comprehensive training on our services, systems, therapeutic offerings, and processes
Collaborate with field sales representatives to offer tailored solutions that drive customer retention and growth
Articulate the value propositions of our compounding pharmacies and their services adeptly, ensuring alignment with provider needs and addressing concerns effectively
Identify opportunities to expand services and offerings within prescriber accounts, working closely with field sales and marketing teams to drive growth and revenue
Provide training and educational resources to prescribers and their staff, such as clinical resources, regulatory/preparation updates, and prescription templates
Re-engage inactive prescribers through structured outreach plans designed to uncover barriers and reestablish engagement
Implement win-back strategies for churned prescribers by identifying previous pain points and positioning new solutions or product offerings
Act as a support system for field representatives by assisting in provider communication, gathering provider or practice insights, and sharing relevant updates
Introduce field sales team and encourage onsite appointments for field representatives with new prospects or current accounts
Provide field representatives with detailed reports on account history, activity, and opportunities for growth
Maintain a strong line of communication with field teams to ensure alignment on campaign priorities, regional targets, and account transitions
Stay informed on therapeutic areas, offerings, and industry trends to educate and guide providers effectively
Share insights from customer interactions with marketing and sales leadership to influence campaign strategies and product positioning
Collect and share market feedback and competitive insights from prescriber interactions, marketing campaigns, and events
Use CRM and tracking tools to document all customer interactions, track progress, and measure outcomes
Monitor performance metrics such as revenue growth, activity levels, lead conversions, account retention rates, and sales contributions to identify areas for improvement
Develop and implement strategic plans to organically grow and diversify the network, aligning with organizational projections and collaborating with field sales team to accomplish goals.

Requirements

High School Diploma Required
Bachelor’s Degree or Certification as Pharmacy Technician strongly preferred or 4+ years compounding or industry experience
Proven experience in customer service, business development, or sales is required
Compounding pharmacy experience is preferred
Strong interpersonal and communication skills (oral and written), with the ability to build rapport and influence stakeholders at all levels
Strong phone presence and experience in a high call volume environment
Knowledge of compounding pharmacy regulations, compliance requirements, and industry standards
Analytical mindset to qualify leads and identify growth opportunities
Self-motivated and results-oriented, with a proactive and creative approach to problem-solving, goal achievement, and discovering new opportunities
Ability to build/maintain customer relationships remotely by being proficient with web presentation tools
Experience using Microsoft Suite (Word, Outlook, PowerBi, etc.) and Customer Relationship Manager (CRM) software.

Benefits

Health care insurance (medical, dental, vision)
Life Insurance
Supplemental Insurance
PTO
401K matching
Sick leave

Revelation Pharma

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