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Role Overview

First point of contact for care facilities and patients in Germany
Respond to inquiries about orders, deliveries and prescription processing
Structured escalation/forwarding to 2nd level support
Actively shape and improve the ticketing and CRM systems
Develop practical FAQs, guides and process improvements
Ensure accurate master data and documentation

Requirements

Experience in customer service
Strong customer-service mindset
Strong communication skills in German (C1–C2)
Organized, structured way of working
Digital proficiency
Team player

Benefits

Permanent (open-ended) employment contract
Attractive workplace in a modern office in Berlin-Kreuzberg
Above-average compensation
Flexible working hours with home office option
Daily provision of drinks, fresh fruit and muesli
Memorable team events
Personal development through training and further education
100% modern tools

HelloMed

Open Positions (1)

Customer Service

Customer Support Representative