Manage two or more teams of Research Analysts/Executives, setting KPIs and holding members accountable to work schedules
Establish and enforce operating standards for data coding and sentiment quality to ensure client specifications are met
Conduct data volume monitoring and relevancy reviews to minimize data irrelevance
Identify training needs and lead recruitment for new team members
Implement process automation using Generative AI and NLP solutions to increase team capacity and reduce manual man-hours
Oversee the technical integration of automation scripts (Python, Javascript, VBA, and Apps Script) within research workflows
Develop new business-driven solutions in a big data environment to automate manual data processing tasks
Assign job orders from Sales and Account Management, ensuring proper resource allocation and task prioritization
Monitor team progress across all project stages to ensure deadlines and quotas are met
Augment team capacity during peak periods by taking on excess workload to ensure streamlined task completion
Continuously review and improve work processes to maximize team utilization

Proven track record in managing research teams and overseeing data-heavy operations
Proficiency in or oversight of automation scripting languages (Python, Javascript, VBA, or Apps Script)
Experience in data coding, sentiment analysis, and the application of GenAI/NLP in a research context

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