Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand and effectively use our SaaS product.
Customer Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
Customer Support: Provide timely and effective support to resolve customer issues, coordinating with internal teams as necessary.
Customer Advocacy: Advocate for customers' needs and feedback within the company, ensuring our products continuously meet their evolving requirements.
Performance Tracking: Monitor customer health metrics and proactively address potential issues to prevent churn.
Upselling & Renewal: Identify opportunities for upselling and ensure successful renewals by demonstrating the value of our products.

3+ years of experience in treasury management, auditing, transactions, consultancy or a related field in financial technology industry.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information.
Customer-Centric Attitude: A strong commitment to providing exceptional customer service and satisfaction.
Problem-Solving Skills: Proactive and analytical mindset with the ability to identify issues and develop practical solutions.
Technical Aptitude: Comfortable with technology and quick to learn new software and tools.
Bachelor’s Degree: A degree in business, finance, or a related field is preferred.
Languages: Working proficiency in English & fluent in Spanish.

Expert Mentorship: Work hand-in-hand with our founders, who bring over a decade of experience in Investment Banking at J.P. Morgan.
Ongoing Education: Access to finance and product education, including an initial certification during onboarding and sponsored materials/sessions.
Performance Reviews: Structured feedback twice a year to ensure you are consistently evolving.
Latest Tech: Choose the hardware and tools you need to do your best, most impactful work.
Hybrid & Flexible: A modern hybrid setup (40% remote) with flexible schedules to balance your life and work.
Generous Vacation: 23 paid working days per year, plus your birthday, plus public holidays.
Tenure Rewards: We value loyalty. Get 1 additional vacation day for every year at Embat (up to 3 extra days).
Competitive Compensation: A salary that reflects your project's impact and your level of responsibility.
Private Health Insurance: Access to top-tier coverage (Sanitas) via our "Retribución Flexible" scheme.
Flexible Remuneration: Optimize your salary with Restaurant, Transport, and Kindergarten cards, plus salary-on-demand via Payflow.
Language Skills: English classes to help you thrive in our international environment.
Team & Culture: Monthly team-building plans, annual Embacation offsite event and Friday Lunch — fully covered by Embat.

Embat

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