Key skills
Remote Work
About this role
Role Overview
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information about our products, services, and policies.
- Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
- Process orders, returns, and exchanges according to company guidelines.
- Maintain accurate customer records and handle sensitive data with confidentiality.
Requirements
- Native or fluent in Dutch.
- Proficient in English.
- Previous experience in customer service is a plus.
- Strong problem-solving skills.
- High level of empathy, patience, and a customer-first attitude.
- Flexibility to work shifts, including evenings & weekends.
Benefits
- Competitive salary and benefits package.
- Performance bonus.
- Flexible working hours and the option for remote work all over Greece
- Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
- Private medical insurance.