BIStakeholder ManagementCommunicationProblem SolvingRemote Work
About this role
Role Overview
Retain existing client base
Ensure that client renewals are processed timeously
Complete relevant RFPs and RFQs where required
Build a solid network of contacts in each client organisation
Uncover key issues in client organisations that our data can be used to solve
Ensure that our data is understood and used widely across client organisations
Upsell existing client base
Create a clear strategy for the growth of your current client base and your focal industries
Ensure that your clients are getting as much value out of our data as possible
Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders
Manage day to day client queries
Assist clients with any day to day queries
Ensure the smooth running of your clients’ Analyse and Engage accounts
Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage
Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests
Manage client expectations
Internal stakeholder management and administration
Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers
Setting clear client forecasts & upsell plans across yours and your Account Managers’ portfolios
Drafting cost estimates and proposals
Supporting finance on resolving any overdue payments
Requirements
A tertiary qualification
5+ years experience in a senior client service role
Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications
Analytical problem solving and attention to detail
Outstanding communication skills in writing and in person
The ability to work flexibly in a fast-paced, performance-orientated environment
A curious, always learning personality
Excited by the scale and potential of the DataEQ vision
Target-driven, determined and energetic
A collaborative colleague who builds strong relationships internally as well as externally
Able to travel locally
An exceptional relationship builder and excellent at getting things done.
Benefits
Generous annual leave
Market related remuneration packages (including generous commission structures for our client-facing team members)
Regular company status meetings to ensure everyone is aligned and working towards the same purpose
Paid sabbatical after 5 years of service
Fully remote work environment with access to co-working space
A solid work from home set up, which includes a contribution towards your wifi expenses