Account Director

Role Overview

• Retain existing client base
• Ensure that client renewals are processed timeously
• Complete relevant RFPs and RFQs where required
• Build a solid network of contacts in each client organisation
• Uncover key issues in client organisations that our data can be used to solve
• Ensure that our data is understood and used widely across client organisations
• Upsell existing client base
• Create a clear strategy for the growth of your current client base and your focal industries
• Ensure that your clients are getting as much value out of our data as possible
• Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders
• Manage day to day client queries
• Assist clients with any day to day queries
• Ensure the smooth running of your clients’ Analyse and Engage accounts
• Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage
• Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests
• Manage client expectations
• Internal stakeholder management and administration
• Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers
• Setting clear client forecasts & upsell plans across yours and your Account Managers’ portfolios
• Drafting cost estimates and proposals
• Supporting finance on resolving any overdue payments

Requirements

• A tertiary qualification
• 5+ years experience in a senior client service role
• Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications
• Analytical problem solving and attention to detail
• Outstanding communication skills in writing and in person
• The ability to work flexibly in a fast-paced, performance-orientated environment
• A curious, always learning personality
• Excited by the scale and potential of the DataEQ vision
• Target-driven, determined and energetic
• A collaborative colleague who builds strong relationships internally as well as externally
• Able to travel locally
• An exceptional relationship builder and excellent at getting things done.

Benefits

• Generous annual leave
• Market related remuneration packages (including generous commission structures for our client-facing team members)
• Regular company status meetings to ensure everyone is aligned and working towards the same purpose
• Paid sabbatical after 5 years of service
• Fully remote work environment with access to co-working space
• A solid work from home set up, which includes a contribution towards your wifi expenses
• Optional Pension Fund, Medical Aid and Group Life
• Personal development budget
• Bi-monthly team socials
• Talented colleagues and an open culture