About this role
Role Overview
- Answer phone calls and solve issues related to software applications
- Troubleshoot over phone, chat, or email
- Work directly with end users and collaborate with a team of colleagues for support
- Participate in an onboarding plan to discover IT and reskill as needed
Requirements
- Very good knowledge of German
- Willingness to take first steps in IT
- Can-do-it and problem-solving attitude
- Ability to talk to anyone and cooperate with a team
- Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind (not essential)
- No professional experience required.
Benefits
- Private medical care which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
- Flexible working hours thanks to a variety of projects (standard, part time, late shifts).