Explore emerging technologies in the high-demand Crypto/Blockchain industry
Assist user inquiries on all platforms (Discord, Email, Zendesk, Reddit)
Serve as an escalation point for community/customer experience
Manage ticketed query system and ensure comprehensive database of queries
Establish the root causes of application errors and escalate serious concerns to higher tier support group

Minimum of 3 years of relevant experience in incident management and/or technical support
Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform
Exceptional communication skills
can communicate and operate effectively across multiple departments and stakeholders
Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization
Curiosity to chase issues to root cause and rollup sleeves to investigate and resolve the unknown.

Technical Support Analyst – PT

Key skills