Ongoing management, maintenance and innovations of Data Protection tools, Active Directory and API integrations with external tools such as Thycotic secret server
Support and facilitate the Incident Management process through collaboration with the Global Network Operations Center
Manage and maintain operations and maintenance for the suite of tools that the Process and Security Engineering Team look after in line with Change Management processes
Routinely review services the team provide to ensure reliability, stability and security
A strong desire to produce quality work, adopt standards and adhere to those standards
Facilitate and implement continual improvement to provide ongoing value of the services the team provide to the business
Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements
Clear understanding on how Automation can help improve efficiencies and customer expectation
Proven track record in managing, maintaining and developing complex automation solutions to enhance service delivery
Identify opportunities to further enhance customer service and service delivery through automation and analytics
Extensive experience in the use of PowerShell/SOAP API/Rest API to reduce manual efforts and drive consistency
Accountable for execution according to established standards, procedures, and processes
Respond to and manage service issues and problems
Responsible for awareness and compliance to policy and guidelines of the Information Security Management
Report any breaches in information security or policies
Requirements
3-5+ years of experience with relevant technologies
Good knowledge of PowerShell and working with API’s
Good knowledge of Microsoft Windows Operating Systems including technologies such as Active Directory
Experience with SDLC tools, such as Jira, Git, VSTS, TFS, etc.
General knowledge of Microsoft Hyper-V, Microsoft SQL Servers and Microsoft Azure
Working knowledge of VMware and Veeam
Working knowledge of datacenter infrastructure
Effective analytical, troubleshooting and problem solving skills
Self-motivated and self-starter, able to work independently
Detailed understanding and ability to operate within a process-driven organization
Ability to communicate effectively with peers and managers
Excellent English verbal and written communications skills
Sensitivity and cultural awareness is essential
Discipline and experience in recognizing and handling confidential and sensitive information
Excellent time management and attention to detail is essential