About this role

Taking calls from Hotel Guests and Hotel Staff Members.
Adhering to company policy on attendance and use of phone status buttons.
Addressing questions and concerns reported by callers.
Using internal software to create tickets according to Company standards and procedures.
Resolving tickets according to company policies.
Properly escalating tickets per company policy.
When requested, handling e-mail communication with the clients.
Provide exceptional customer service to callers.
Representing the company, showing a positive image to callers.
Following policies and procedures provided during training or supplied by Managers.
Meeting or exceeding the expected performance standards.
Working well with other GuestTek employees.
Attending additional training programs that will be provided and organized by the Company.
Other related duties as assigned.

Fluent in English (80% or higher) is a requirement.
Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset.
Basic concepts of Windows, Apple and Android operating systems, and a comfort level of troubleshooting these topics patiently with a customer over the telephone.
Exceptional Customer Service and communication skills.
Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends).
IT certifications will be an asset

Junior Network Analyst – German

Key skills