Part-Time User Experience Analyst

Role Overview

• Collaborating on user experience planning.
• Consulting with clients and a range of team members.
• Leading meetings with clients to understand requirements.
• Identifying capabilities/services for end users.
• Researching and identifying existing content and missing content to support the system development.
• Creating/designing wireframes, process flows, user personas, and journey maps.
• Use storyboarding, task analysis, and user research tasks to capture and develop user requirements.
• Conducting user research activities such as usability testing and surveys.
• Follow up on any submissions from user research activities.
• Assist with IT capabilities and support for meetings.
• Providing overview presentations and Q&A talks for various client teams.
• Working knowledge of accessibility requirements is a plus.

Requirements

• Attention to Detail – You must be naturally precise, and you must take genuine, personal pride in being meticulous about your craft.
• Project Management communication
• will communicate clearly to let Project Managers a
• Collaboration
• You enjoy working with others in an environment that balances team-wide communication with independent work.
• Communication – Our operational style emphasizes flexibility and encourages autonomy. As a result, uncommonly good common sense, and exceptional communication skills are indispensable for every team member.
• Time Management – We know that nothing is ever ‘done’. The proven ability to manage your time sensibly and proportionately with project priorities is critical.
• Trained in Customer Experience fundamentals
• 2 years of experience with O365 fundamentals including SPO, Power Apps and Flow
• A portfolio demonstrating your ability to research and design is required including:
• Experience and examples of authored knowledge base articles.
• Experience and examples of customer journey maps.
• Experience and examples of conducting usability tests, card sorts, field studies, survey analysis, and journey map analysis.
• Experience and examples of ability to create wireframes.
• Experience with user interface design patterns and best practice.
• Strong conceptualization ability, strong visual communication ability, drawing skills required including:
• Creating executive level briefings and project milestone briefings.
• Ability to listen to customers and understand/gather requirements
• Strong written and verbal communication skills.
• Understanding of common software project management, technology products and stacks, as well as development practices.

Benefits

• This position has no benefits as it is a Part-Time/Contract role.