About this role
Role Overview
- As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws.
- By doing so, you’ll contribute to a secure online space for users to interact with each other.
Requirements
- Previous experience is not required. What we value most is your enthusiasm and commitment to create a positive impact in the digital sphere.
- If you have strong Dutch reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail, proactive mindset, we want you as part of our amazing team!
- Our team collaboratively covers rotational morning and late shifts until midnight, with the added flexibility of working from the comfort of your home in Malta!
Benefits
- Job Satisfaction: We take pride in working as teams that protect millions of users from scammers. Our work makes the internet a safer place to be!
- Career Opportunities and Rewards: We encourage personal and professional growth, thanks to the performance-based level progress system. In addition, there are also team performance bonuses to reward the efforts of our teams.
- Caring Culture: Our managers and employees care and actively support each other. Join us in Malta and we will become your support network.
- Flexible Shifts: No night shifts! Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies. We offer flexible shifts to ensure work-life balance.
- Remote Working: Embrace the freedom of working from the comfort of your own home in Malta. We also offer the option to work remotely from abroad for a few weeks within the EU per year.
- Health Insurance: Your well-being is a priority. We provide comprehensive health coverage and professional well-being support.
- Relocation: refund of initial flight ticket up to 200 euros after 6 months, initial accommodation in hotel paid by the company.
- Benefits: gym discounts, free transport from certain areas in Malta, team performance bonuses.