Help clients continually improve and enhance their Salesforce platform
Gather requirements and feedback, design scalable best practice solutions
Manage the product roadmap
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes including Workflow, Process Builder, Flow, assignment rules, etc.
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
Identify and gather requirements, translating into best practice, scalable solutions
Create a platform roadmap and define priorities, liaising with stakeholders
Own communication of platform changes to end users and stakeholders
Data management to improve Salesforce data quality
Proactive system maintenance including Security Reviews, Release Updates, and Health Check
User support tickets and improving user adoption
New user and ongoing user training
Management of integrated applications and third-party suppliers

Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud or Salesforce products
Certified Salesforce Administrator
Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
Bachelors/Postgraduate degree, or professional qualification
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes
DevOps/release management experience

Senior Salesforce Administrator

Key skills