Manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users
Configure system settings, permissions, roles, and hierarchies to meet organizational needs
Perform regular updates, patches, and upgrades to the LMS platform
Primary point of contact for LMS daily operations and end-user support
Maintains and monitors system performance
Partner with the team, instructors, and vendors to ensure optimal use of the LMS
Create, update, and deactivate user accounts as necessary
Monitor and troubleshoot user access issues, ensuring timely resolution
Provide guidance and technical support to end-users, instructors, and course designers
Publish and archive online or blended learning solutions, assign training curricula, and add and delete resources
Develop and maintain standard operating procedures (SOPs) and user guides for the LMS
Conduct training sessions for users, administrators, and course creators on LMS functionality

Certification as a Cornerstone Administrator
A minimum of 3 years’ experience as a Cornerstone LMS administrator working within the government sector
Technical skills including troubleshooting, and understanding of directory, file structures, and systems
The ability with course design and development
The ability to troubleshoot and resolve technical issues
The ability to collaborate with others at all levels of the organization as well as vendors
Customer service skills and a responsive attitude
Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

Learning Management Systems Administrator

Key skills