Vice President, Account Management – Southeast

Role Overview

• Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives.
• Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion.
• Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge.
• Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance.
• Establish clear roles, responsibilities, and performance expectations for team members.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth.
• Implement robust measurement systems to monitor performance and identify areas for improvement.
• Ensure alignment between individual, team, and organizational objectives.
• Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs.
• Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services.
• Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions.
• Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives.
• Provide customer insights and feedback to drive product development and service enhancements.
• Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth.
• Identify and implement best practices, tools, and technologies to optimize account management processes.
• Stay informed about emerging trends and innovations in customer relationship management and account strategies.
• Promote and facilitate professional development opportunities for the Account Management team.

Requirements

• 8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry.
• Experience working with the employee broker community and a strong understanding of stop loss processes.
• Demonstrated ability to build and maintain strategic relationships with high-profile clients.
• Strong strategic planning and analytical skills, with experience setting and achieving KPIs.
• Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams.
• Experience working with the employee broker community and a strong understanding of stop loss processes.
• A customer-centric mindset with a passion for delivering exceptional experiences.
• Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred.

Benefits

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment