Troubleshoot and manage day to day customer communications and support requests
Project manage new customer onboarding, including data migration, account setup, and training
Maintain product FAQ documentation
Update customers on newly released and upcoming product improvements
Gather product feedback and help define product requirements
Contribute to building a kind and winning company culture

Kind and collaborative people
Someone excited to build business functions from the ground up while growing their skills and scope
You have performed and enjoy training and working with customers in a support capacity
You’ve worked with databases in some capacity (you don’t need to know how to code)
You have experience working in a B2B (especially SMB) technology setting
Excellent communication and collaboration abilities
Strong problem-solving skills and meticulous attention to detail
Eye for design

Customer Success, Biz Ops

Key skills