Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Collaborate with the Five9 team to develop a comprehensive sales strategy.
Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
Stay informed about industry trends, market dynamics, and competitor activities.
Create and drive revenue within a specified region or list of named accounts.
Meet and exceed all quarterly and annual sales quotas.
Develop business plan and present the business plan during quarterly review sessions.
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100
3,000>
Be able to work independently and as part of a team in a fast pace, rapid change environment.
Success selling at the C-level
Documented track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

Mid-Market Account Director

Key skills