Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms
Implement and support Enhanced Chat functionality
Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities)
Build and maintain Lightning Web Components (LWC) and Flows to support business processes
Collaborate on the integration of Data Cloud with external Data Warehouses
Support the build and integration of Einstein for Service features
Work closely with stakeholders to ensure user-friendly experiences and optimized workflows
Ensure platform scalability, performance, and compliance with best practices in Salesforce development.

Minimum of 3+ years hands-on Salesforce development experience.
Strong expertise in Salesforce Service Cloud implementation.
Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities).
Experience in developing Lightning Web Components (LWC).
Hands-on experience with Flows for process automation.
Working knowledge of Enhanced Chat is a strong plus.
Experience with Data Cloud and integrations with external data sources is an advantage.
Familiarity with Einstein for Service and/or Agent Force is a bonus.
Optional but nice-to-have: experience with Aura Components and Experience Cloud.

Salesforce Developer

Key skills