Customer Support Representative

Role Overview

• Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem
• Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews
• Follow communication and security procedures, guidelines, and policies including all known PI procedures
• Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs

Requirements

• Previous customer service experience
• Strong verbal and written communication skills
• Experience multi-tasking in a fast-paced and changing environment
• Proactive, organized, and detail oriented
• Self-starting professional with a positive attitude
• Empathetic communicator with a customer-focused mindset
• Problem-solving and logical thinking skills
• Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
• Computer-literate and proficient in Microsoft Excel / Google Drive
• Previous Salesforce and or Zendesk experience is a plus, but not required

Benefits

• We have generous health dental and vision benefits
• 401K plan vests immediately
• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
• The opportunity to make an immediate impact as a part of a fast-growing company