Strategically support Stripe’s largest and most complex users.
Provide a gold standard experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
Lead user facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions

5+ years experience in enterprise level client-facing work
Strong product sense and energized by the challenge of solving difficult user related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization

Technical Account Manager

Key skills