You will be responsible for leading the advisory role for one complete region.
Go one step ahead and identify any issues that are over the tool's capabilities and analyse the business impact of the same.
Maintain quality service by following organization standards.
Evaluate existing processes and propose new ones/strategies.
Develop strategies to promote team member adherence to company regulations and performance goals.
Conduct team meetings to update members on best practices and continuing expectations.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Develop and maintain long-term relationships with the customers.
Forecasts and tracks client account metrics.
Manage projects within client relationships, working to carry out client goals while meeting company goals.
Ensure timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Monitor and analyze customer’s usage of our product, prepare reports.
Work with the Sales team to onboard and integrate new clients and develop existing client relationships.
Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions.
Continual improvement of the contract and its service.

Have at least 3+ years of relevant industry experience in client-facing roles and account management.
Been part of the Cyber Security domain
Mandatory.
Proficiency in handling languages such as Portuguese and Spanish is mandatory.
The ability to think logically.
Solid team player.
Ability to interact confidently with clients to identify what the security problem is and explain the solution.
Problem-solving skills.
The ability to prioritize workload and time management skills.
Enjoys solving problems and displays an eagerness to learn new technologies/skills.
Team handling capabilities.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Self-motivated and able to thrive in a start-up culture.

Security Consultant

Key skills