Key skills
Azure
About this role
Role Overview
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
- Triage, action on and disposition telemetry alerts as they come in
- Install, configure, and administer customer systems in Azure
- Troubleshoot and resolve technical issues related to virtual servers and networks
- Escalate complex cases to Tier-2 and Tier-3 support as needed
- Perform regular reviews of systems, processes, and procedures
- Document systems, processes, and procedures to maintain knowledge base
- Promote best practices to enhance and improve organizational processes
- Communicate technical issues and solutions to clients in clear, business-friendly terms
- Interact with customers to identify IT problems and troubleshoot them efficiently
- Provide regular updates to clients via email, ticketing system, and phone calls
- Communicate ticket status information to all team members
Requirements
- Previous experience in a help desk/service desk support or systems administration role
- Experience supporting virtual servers and troubleshooting network issues is a plus
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus
- Experience reviewing technical logs and triaging telemetry alerts
Tech Stack
- Azure
Benefits
- 100% Employer-Paid Health, Vision, and Dental Insurance for employees
- Company-Paid Life, AD&D, Short and Long-Term Disability Insurance
- Generous Paid Time Off (PTO)
- 11 Paid Holidays
- Community Service Leave
- Employee Recognition and Reward Program