Key skills
AzureSQLCommunication
About this role
Role Overview
- Provides resolution for escalated service tickets
- Works with clients to evaluate and solve technical problems
- Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
- Configures and supports internal and/or external customer networks
- Develops and maintains all systems, applications, security, and network configurations
- Troubleshoots network performance in coordination with NOC team
- Recommends upgrades, patches, and new applications and equipment
- Maintains a log of completed work using an incident-tracking application
- Create and update support documentation in accordance with standards to improve future troubleshooting efforts
- Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration
Requirements
- 3+ years recent computer, server, and network troubleshooting experience
- Certifications: MCP, MCSA, CCNA, or similar
- Must be resourceful and able to take initiative in a dynamic environment
- Ability to effectively and efficiently troubleshoot technical problems
- Advanced knowledge of current Microsoft desktop and server operating systems
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
- Advanced knowledge of computer and server hardware
- Familiarity with network troubleshooting
- Professional customer service skills
- Strong written and oral communication skills
- Ability and willingness to work in an environment providing 24x7x365 support
- Ability and willingness to participate in a standard on-call rotation for afterhours support
- Customer-oriented and cool-tempered
- Uphold company core values and standard with all customers
Tech Stack
- Azure
- SQL
Benefits
- Health insurance
- 24x7x365 support environment