Home
Jobs
Saved
Resumes
Systems Engineer II at Sourcefit | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Systems Engineer II
Sourcefit
Remote
Website
LinkedIn
Systems Engineer II
Philippines
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Azure
SQL
Communication
About this role
Role Overview
Provides resolution for escalated service tickets
Works with clients to evaluate and solve technical problems
Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
Configures and supports internal and/or external customer networks
Develops and maintains all systems, applications, security, and network configurations
Troubleshoots network performance in coordination with NOC team
Recommends upgrades, patches, and new applications and equipment
Maintains a log of completed work using an incident-tracking application
Create and update support documentation in accordance with standards to improve future troubleshooting efforts
Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration
Requirements
3+ years recent computer, server, and network troubleshooting experience
Certifications: MCP, MCSA, CCNA, or similar
Must be resourceful and able to take initiative in a dynamic environment
Ability to effectively and efficiently troubleshoot technical problems
Advanced knowledge of current Microsoft desktop and server operating systems
Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
Advanced knowledge of computer and server hardware
Familiarity with network troubleshooting
Professional customer service skills
Strong written and oral communication skills
Ability and willingness to work in an environment providing 24x7x365 support
Ability and willingness to participate in a standard on-call rotation for afterhours support
Customer-oriented and cool-tempered
Uphold company core values and standard with all customers
Tech Stack
Azure
SQL
Benefits
Health insurance
24x7x365 support environment
Apply Now
Home
Jobs
Saved
Resumes