The Bilingual Contact Center Agent must answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.
Must detect the mood of the client to empathize; consciously and actively listen/read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures.
Must provide high standards of quality and excellence in service, being friendly, and demonstrating Oportun's values in interactions with Clients and colleagues.

Must be at least 18 years of age
Experience or skills in Customer Service, sales or collections
Pc management
Internet browsing and office basic-intermediate Knowledge
Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion.)
Bilingual (fluent in English and Spanish)

We celebrate and nurture our inclusive culture through our employee resource groups.

Bilingual Agent

Key skills