Customer Success

Role Overview

• Client Onboarding and training
• Pilot project development
• Field Inspection Template Specification
• Build Operations Team and Playbook
• Build and maintain connections with a wide array of decision-makers (clients, policy leaders, program managers, utilities, partner professionals)
• Support overall Team strategy and performance:
• Duties, responsibilities, and activities will likely change, but changes to the role will be discussed as they are desired/needed
• The majority of the duties will be performed in an office/home office environment
• The remainder of the duties will be performed in the field which will involve trips to projects sites for observation and training

Requirements

• Bachelor’s degree in related field prefreed
• 4+ years of relevant work experience
• Proficiency in: Microsoft Office Programs (Excel, Word, Outlook, and PowerPoint)
• Experience in Energy Auditing and/or Retro Commissioning
• Ability to communicate novel or complex concepts and related facts in a clear, concise, organized, and convincing manner in any format (e.g. written, oral, presentation)
• Well-developed interpersonal skills, maturity, credibility, confidence and integrity
• Strong time-management skills and experience managing multiple priorities at once
• Collaborative with strong focus on teamwork
• Excellent work ethic
• Self-motivated
• Passionate about optimizing MEP systems, improving the built environment, and decarbonization
• Occasional overnight travel may be required (Philadelphia, Boston, Chicago)
• When in the field the employee must frequently lift or move objects up to 20 pounds; must be able to climb stairs and endure typical construction site conditions
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus