The Solutions Engineer will operate as the technical expert, interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways
Sales process: Driving product discovery to help formulate a product MVP, as well as providing product demonstrations.
Onboarding Integration: Supporting the integration project as the primary technical resource
Post Integration: Providing any additional solutioning a partner needs, completed, such as implementing a new feature
Internally, the Solutions Engineer will be a key partner to many teams, which include but are not limited to Product, Engineering, Brokerage Operations, Sales, and Customer Success. Simply put, the technology consultant is the voice of the customer internally at Alpaca.
As a technical resource in a highly collaborative role, the ideal candidate will demonstrate a strong solution orientation, as well as being an excellent communicator, troubleshooter, project manager, and team player.

Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus.
Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback.
Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
Strong tech background:
RDBMS experience (we use Postgres). Familiarity with metabase is a plus.
Experience with modern APIs (REST, Websockets, Server Sent Events).
Experience with enterprise software implementations.
Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
Familiarity with Postman and curl requests
Flexibility to work with customers around the world
Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business.
Startup mindset.

Solutions Engineer

Key skills