Customer support via telephone, multichannel channels and other support platforms.
Configuration of network equipment.
Configuration of DNS servers, speed test tools, Looking Glass, RADIUS, etc.
Analysis and resolution of logical/networking issues.
Preventive and proactive technical analysis focused on overall improvements to IPV7 customers' networks.
Documentation of changes and activities carried out.
Customer activations in IPV7's NIIS database.
Delivery of technical training to other company teams.
Preparation, execution and monitoring of technical projects.
Support for the Technical Team when needed.

High school diploma and currently enrolled in a university degree program.
Microsoft Office suite.
Experience in logical networking roles.
Solid knowledge of routers, switches, OLTs, servers and other network equipment.
Strong knowledge of IP networking.
Strong knowledge of Layer 2 networking.
Solid understanding of MAC address tables.
Solid understanding of routing tables.
Proficiency in ping and traceroute analysis.
Intermediate knowledge of dynamic routing protocols.
Intermediate knowledge of BGP.
Intermediate knowledge of network security policies and firewalls for internal and external perimeter protection.
Intermediate familiarity with Zabbix and Grafana.
Intermediate knowledge of internal and external traffic engineering.
Basic knowledge of MPLS networks.
Intermediate knowledge of Linux operating systems.
Intermediate knowledge of DNS servers, speed test tools, Looking Glass, RADIUS, etc.
Currently studying a Network Technician course or a specialization in the area, such as:
CCNA
HCIA
JNCIA
MTCRE
Ability to operate in a fast-paced, dynamic environment.
Results-oriented with a focus on continuous improvement.
Strong communication and teamwork skills.
Proactive and organized.

Network Analyst

Key skills