Product Owner – Client-Facing Product Strategist, Salesforce

Role Overview

• Serve as a primary client-facing product partner, building trust through clear recommendations and outcome-driven guidance.
• Lead discovery sessions to understand business objectives, success metrics, and constraints—not just feature requests.
• Translate client needs into clear, actionable requirements that are achievable through sprints and engineering milestones while remaining aligned to measurable business value.
• Proactively identify risks, gaps, and opportunities; present trade-offs and recommendations to stakeholders.
• Ensure delivered solutions align to desired outcomes such as adoption, efficiency, revenue impact, or customer experience improvements.
• Define and maintain product vision and roadmap rooted in business outcomes, not just features.
• Prioritize initiatives based on value, impact, risk, and effort using data and user insights.
• Challenge scope and assumptions to prevent overengineering and maximize ROI.
• Partner with stakeholders to align priorities across teams and leadership (including Engineering and Business stakeholders).
• Own and prioritize the product backlog in an Agile environment, ensuring clarity, readiness, and alignment.
• Collaborate with engineering, QA, and UX to define acceptance criteria and ensure solution quality.
• Facilitate refinement, planning, and demo sessions to maintain transparency and momentum.
• Conduct acceptance testing and validate solutions against intended business outcomes.
• Use metrics and delivery insights to drive predictability and continuous improvement.
• Act as a bridge between business and technical teams, translating strategy into executable work.
• Support presales, solution design, and client specific roadmap discussions (e.g. QBRs) as needed.
• Contribute to product and delivery best practices, templates, and playbooks.

Requirements

• 3+ years of Product Owner experience (preferably within the Salesforce ecosystem)
• Strong client-facing communication and facilitation skills in English
• Experience working in Agile/Scrum environments
• Ability to think strategically while remaining execution-oriented
• Strong analytical skills and business acumen
• Comfortable presenting options, trade-offs, and recommendations
• Customer
• and outcome-focused mindset
• Salesforce Core
• Salesforce Service Cloud
• Salesforce Data Cloud
• Product or solution experience in any industry
• Marketing, insights, analytics and/or product experience
• Product Management or consulting experience
• QA knowledge or prior developer experience
• Bachelor’s or Master’s degree in a technical, business, or related field
• Familiarity with one or many High Tech, Hospitality, FinTech, Healthcare industries

Tech Stack

• Cloud

Benefits

• Salesforce certification program with bonus opportunity
• Co-working spaces and offices for collaboration
• Team activities
• Flexible PTO policy
• Healthcare
• Paid sick leaves, parental leaves, and volunteer days