Key skills
SparkCRMProblem Solving
About this role
Role Overview
- Customer support
- You assist our customers by phone, live chat and email – primarily in German, but also using translation tools for markets such as Spain, Italy, France, Poland and the Netherlands.
- Teamwork
- You work closely with your team to develop customer-focused solutions for different markets.
- Organization & problem solving
- You coordinate tutoring sessions, manage tutor searches, bookings and urgent requests from all regions.
- Interface
- You act as the liaison between the customer care team and our tutor network, ensuring smooth operations.
Requirements
- Customer service experience (2–5 years) – You have previous experience in customer support or an inbound call center and a solid understanding of service processes.
- Excellent German (C1/C2) – You communicate confidently with German-speaking customers. Additional languages such as English, Italian, Spanish, French, Polish or Greek (at least B2) are a plus.
- Tool proficiency – You are comfortable with CRM systems and translation tools and learn new software quickly.
- Strong communicator & customer focus – You quickly identify customer needs, respond empathetically, communicate clearly and consistently find the right solution.
- Organized & proactive – You work in an organized way, think ahead, take responsibility and maintain oversight even in high-pressure situations.
Benefits
- We grow together: Advance your career with clear development paths and our Spark! Growth & Development program. Get access to thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Use 30 free learning units to experience GoStudent firsthand.
- Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and advocate for the causes you care about.
- Fully equipped: We provide the necessary IT equipment so you’re set up from day one.