Drive New Business Technical Success: Ensure no deal is close-lost by a technical stakeholder by providing comprehensive technical expertise and building trust with prospect technical teams
Deliver Customer Retention: Champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment
Scope and Deliver Technical Projects: Maximize customer value with Ometria by efficiently addressing needs through scoping solutions, peer validation, demonstrating platform expertise and tailored communication throughout
Build and Maintain Client Champions: Strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment across both prospects and customers
Pre-Sales Activities: Help companies across the retail industry understand and evaluate the technical capabilities of our platform
Post-Sales Activities: Pre-emptive remediation
Proactively preempt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation

Minimum 5 years of technical account management or solutions architecture experience in an enterprise software organization, preferably in the Retail and Ecommerce space
Deep technical expertise in feature functionality and practical application of marketing technology platforms
Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients and prospects, and communicating effectively with diverse stakeholders, including C-Suite executives
Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations in both pre-sales and post-sales environments
Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives
Technical Understanding and Communication Proficiency, with the ability to adapt communication to different stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships and integrations
Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives
Commercial acumen to balance technical possibilities with business constraints, ensuring solutions are viable for both the customer and Ometria

Senior Solutions Architect

Key skills