French Speaking Customer Support Specialist – Digital Advertising

Role Overview

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
• Content Compliance: Assess reviews based on guidelines; process Guarantee claims.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

• C2 level of French and C1 level of English.
• Experience in customer service or support roles.
• Clear communication skills and strong organizational habits.
• Ability to manage tasks independently and meet deadlines.
• Bachelor’s degree in Business or related fields is a plus.
• 1.5 years Experience in compliance or verification roles is desirable.
• General knowledge of home services industries (e.g., plumbing, electrical).
• Desirable Skills

Benefits

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19.623,94 € gross/year plus up to €1,000 gross/year in bonuses.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea