Help airline clients to implement software and maximize its value during active usage
Work with clients on requirements gathering and analysis
Hands-on software configuration, testing, end user training, and support
Provide white-glove service, establishing trust and credibility with clients
Run configuration workshops with client staff
Design and deliver training to clients’ users
Identify functional problems and drive resolution across teams
Deliver presentations on product functionality and benefits
Assist in validating data integrity
Support clients’ user acceptance testing

Five or more years of experience in one of the following roles:
Software implementation specialist or product specialist
Enterprise software consulting / systems integration
Technical sales or sales engineering for enterprise software
Solid knowledge of enterprise software systems
Ability to communicate clearly and concisely on both technical and business topics, including delivering short, prepared presentations when required
Ability to understand a business need and explore it with questions, and translate that business need into appropriate technical requirements
Focus on continual learning and development
Can-do attitude and desire to be part of a focused & driven team.
Experience with the airline or travel industry is a significant asset.

Implementation Consultant

Key skills