Handle partners’ queries, support requests, and operational coordination.
Ensure timely and efficient resolution of issues while maintaining a positive partner experience.
Own the partner communication channel and NPS
Manage merchant/partner onboarding, including documentation, data entry, and record-keeping.
Streamline the onboarding process to ensure accuracy and compliance.
Oversee store-related tasks, including creation, closure, and clerk management.
Ensure smooth store operations and effective clerk management.
Focus on optimizing processes and ensuring smooth collaboration between teams.
Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
Standardize localize, and run the partners' onboarding and support processes
Act as a subject matter expert regarding specific issues and concerns raised by the partners
Provide accurate, valid, and complete information by using the right methods/toolsProvide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers

Excellent verbal and written communication in English and Tagalog
Willing to work on-site in the Bonifacio Global City (BGC) area
The hired analyst should NOT live more than 1 hour away by public transport/car from the office
Promoting automation mindsetRobust knowledge and experience in data analysis (Strong SQL, Phyton, Spreadsheet, and Excel skills).
Familiarity with ZOHO and Mode Analytic
Bachelor’s degree or equivalent
Minimum of 2 (two) years of working in merchant/business analysis(finance industry background is preferred)
Interested in growing a career as a merchant operations professional and manager
Must be detail and process-oriented, and have experience working with robust SLAs
Self-orientation, drive, and ability to communicate clearly and persuasively to customers
Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics
Reliable/strong internet connection (if needed to work from home)

100% Company Funded : Private Health Insurance for employee and immediate family
20 days vacation
Phone finance, Headphone, home office equipment and fitness perks
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk

Merchant Operation Analyst

Key skills