Customer Service Advisor
Lille, Hauts-de-France, France
Full Time
4 hours ago
$29,500 EUR
No Sponsorship
About this role
Role Overview
- Represent the brand and assist individual customers
- Support customers in monitoring and reducing their energy consumption
- Ensure customers' contracts do not encounter issues
- Identify and analyze areas for improvement
- Contribute to the growth and development of the team
Requirements
- Autonomous and responsible
- Customer-experience focused
- Excellent spoken and written French; able to hold a conversation in English
- Ability to work in a team
- Able to work well under pressure and stay organized during peak periods
- Curious and willing to investigate customer bills
- Authentic, friendly, and positive
Benefits
- Equity participation
- Flexible office (flex-office)
- Excellent health insurance
- Sustainable mobility allowance
- Contribution to your public transport pass above the legal minimum
- Special leave days to contribute to a nonprofit or community project