Customer Success Specialist – B2C
Lille, Hauts-de-France, France
Full Time
4 hours ago
$29,500 EUR
No Sponsorship
About this role
Role Overview
- Represent the brand and assist residential customers
- Support customers in monitoring and reducing their energy consumption
- Proactively manage customer contracts
- Identify and analyze opportunities to improve the service
- Contribute to the team's development
Requirements
- Autonomous and responsible
- Focused on customer experience
- Excellent command of spoken and written French
- Ability to converse in English
- Ability to work well in a team
- Ability to handle stress during busy periods
- Naturally curious with skills in billing/invoice management
- Authentic, friendly, and positive
Benefits
- Equity participation
- Flexible office (flexible workspace/hot-desking)
- Comprehensive health insurance
- Sustainable mobility allowance
- Employer contribution to your transport pass above the legal minimum
- Special leave days to volunteer for a community or non-profit project