Maintain quote to cash systems and integrations including internal and SAAS systems that support ordering, subscriptions, entitlements, customer billing, invoices, taxation, payments, revenue recognition and other systems/ integrations supported by enterprise engineering team
Participate in systems analysis, writing functional/ technical specs and detailed systems design.
Respond promptly to application alerts, production issues and follow through to resolution per established SLAs
Effectively communicate issue status to internal stakeholders
Maintain in-depth functional knowledge of the supported applications and interdependencies
Partner with the business teams to identify gaps, document and re-engineer current processes within business applications.
Work on Proof of concepts for new requirements as appropriate
Work closely with the finance and other internal teams in bringing efficiencies to their monthly close process and improve upon existing system reporting needs
Seek opportunities to streamline and/or automate processes
Participate in QA activities for various projects. Work closely with business teams, analysts, engineers and product managers to write test plans, test cases and estimates to support project and product releases ensuring consistency with specified requirements agreed with both external and internal customers

Minimum 6 years experience implementing a SAAS based/ subscription billing system (eg. Stripe, Zuora, Oracle BRM, GoTransverse etc)
Proficient in writing database queries in PostGres/ BigQuery/ Snowflake or other languages
Adaptability and Learning Mindset: Demonstrating a willingness to learn new technologies, tools, and methodologies is crucial. Adaptability to changing project requirements and the ability to work in a dynamic environment is highly desirable
Possess excellent communication skills – written and oral, interpersonal and organizational.
Ability to handle multiple projects and responsibilities with competing priorities
Solid understanding of business Financial processes including but not limited to Quote to cash process including OM/ Billing/ AR/ RevRec and understanding of GL
Able to deliver a high degree of customer satisfaction at all times
Must be results/ Outcome focused.

Business Systems Analyst

Key skills