Genetic Counselor Assistant I, Issues Management

Role Overview

• Maintain working knowledge of systems used for test ordering, setup, and appointment scheduling.
• Seek guidance when encountering novel scenarios and escalate complex or atypical cases to supervisors or genetic counselors as appropriate.
• Meet or exceed productivity standards as assigned by the team lead.
• Perform other duties as assigned to support the team or department.
• Review genetic test orders to verify completeness, accuracy, and appropriateness to prevent redundant or unnecessary testing.
• Facilitate test setup by linking appropriate relative samples and positive controls and performing related configuration tasks.
• Accurately document order details and updates into internal systems to support downstream test processing.
• Identify issues and place tests on hold for downstream processing.
• Notify clients of issues, explain discrepant or missing information, and document resolution steps.
• Respond to patient and provider inquiries regarding holds via phone and email with professionalism and clarity.
• Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
• Process incoming referrals and coordinate patient scheduling to ensure timely access to genetic counseling and a seamless patient experience.
• Support the Patient Counseling Team with follow-up tasks related to counseling workflows and address select test holds to prevent delays in testing and reporting.

Requirements

• Bachelor's degree required; preferred disciplines include Biology, Medical Technology, Healthcare, or a related scientific field.
• Ability to work independently and collaboratively, with strong verbal and written communication skills and high proficiency in Microsoft Office 365 applications.
• Demonstrate professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication.
• Foundational knowledge about Genetic Counseling Assistance is preferred but not required.

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits