Role Overview
- Author Journey Management: Guide authors through our coaching program, from onboarding to the completion of their manuscript. This includes setting expectations, managing milestones, and ensuring a seamless experience.
- Process Optimization: Continuously refine and adapt our multi-stage coaching process to accommodate various author needs and project types.
- Resource Development: Collaborate with the team to develop and enhance templates, guidelines, and other resources used throughout the coaching program.
- Quality Assurance & Oversight: Monitor program progress, identify potential roadblocks, and ensure high-quality coaching delivery.
- Internal Collaboration: Work closely with product, editorial, and other internal teams to align on program goals and integrate feedback.
- Communication Hub: Serve as the central point of contact for authors regarding their coaching journey, providing clear and encouraging communication.
Requirements
- Experience: Proven experience in professional coaching and/or as a published author
- Project Management Savvy: Strong background in project management, client success, or program coordination, demonstrating an ability to manage multiple projects and deadlines.
- Communication Skills: Exceptional written and verbal communication skills in English, with the ability to articulate complex ideas clearly and empathetically.
- Storytelling Acumen: A deep understanding of the storytelling process, narrative structures, and genre conventions across various forms of writing.
- Balanced Approach: The ability to skillfully balance empathy and support with structured guidance and adherence to timelines.
- Tech Fluency (Plus): Familiarity with CRM tools, Notion, Airtable, or similar project management and organizational platforms is a plus.
Independent & Adaptable: Comfortable working remotely and independently within a fast-paced, growing startup environment.
Benefits
Why Join Spines?**
- Competitive salary and performance-based bonuses
- A friendly and collaborative international team
- Opportunity for career growth within a fast-growing company
- Be part of a company that helps authors bring their stories to life.