Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.
Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.
Provide guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.
Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.
Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.
Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.

5+ years of experience in enterprise software
hands-on technical background with a consultative approach
expertise in implementing the full software development lifecycle with multiple years of experience in an enterprise environment
experience developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android
able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices
delivered on teams through development process transformation
learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers
ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed
experience with experimentation and mobile
served as a consultant for customers in the past
performed in both a pre-sales and post-sales capacity
experience with LaunchDarkly or other feature management platforms
worked with the services of one of the major cloud providers (AWS, Azure, GCP)
worked with Linux, Containers, and Virtual Machines.

Senior Solutions Architect

Key skills