Oversee all implementation activities, including customer implementations, partner implementations, and other new integrations
Lead key business operations initiatives that support customers, including standing up our virtual practice, helping to establish our practice of medicine, developing our revenue cycle management strategy, and scaling our home services solutions
Understand our technology, RCM, and other integration processes to facilitate custom solutioning with partners
Drive product adoption and increased patient enrollment efforts across client organizations
Maintain high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores, number of referenceable customers and completed case studies
Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required
Own renewals and support the Sales team on upsell and expansion opportunities
Iterate our overall implementation and customer success processes including key trackers, presentations and KPIs
Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed.
Help inform product providing key feedback from the field
Performs other related duties as assigned

7-10+ years working in healthtech managing executive relationships with healthcare organizations
Payer and Hospital client experience would be preferred
Highly proficient written/verbal english communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
Analytical skills required to problem solve issues
Strong customer service skills, with ability to identify problems and formulate solutions
Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment
Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools
Proven adaptability in a high-volume position, ability to meet deadlines and metrics

Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short
and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

RVP, Customer Success – Story Health

Key skills