Lead, mentor, and develop a team of 5-7 Solution and Software Engineers.
Provide coaching, career pathing, and growth plans for each team member.
Manage a team of offshore and nearshore managed service resources.
Act as a technical coach on engineering best practices, standards, and ServiceNow platform excellence.
Identify and grow future engineering leaders within the team.
Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro.
Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and fast incident resolution.
Collaborate with operations teams to maintain data quality, compliance, and platform integrity.

7+ years of hands-on ServiceNow development experience with deep platform knowledge.
2+ years leading engineering teams and delivering complex front-end ServiceNow implementations.
2+ years experience managing or coordinating offshore and nearshore managed service teams.
Proven proficiency in ServiceNow HR Service Delivery (HRSD) and Employee Center Pro in a production environment.
Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, and REST APIs.
Expertise in ServiceNow frameworks including Workspaces, UI Builder, and Next Experience.
Experience building and optimizing API integrations (REST/SOAP) with external systems such as SAP and Workday.
Strong track record of delivering complex initiatives across cross-functional teams.
Ability to communicate technical concepts and risks clearly to non-technical stakeholders.
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent work experience.

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Manager, Software Engineering – ServiceNow HRSD

Key skills