Cardiac Rehab Patient Retention Specialist

Role Overview

• Serve as a primary point of contact for patients identified as at-risk for dropping out of the program.
• Build rapport and trust with patients through proactive outreach via phone, text, and email.
• Maintain regular check-ins to encourage continued participation and adherence to the program.
• Implement and optimize patient retention strategies developed by the Clinical Operations team.
• Track patient progress, attendance, and engagement to identify early signs of disengagement.
• Work collaboratively with care providers to re-engage patients when needed.
• Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation).
• Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support).
• Monitor key metrics related to retention (e.g., attendance rates, churn).
• Document all outreach and patient interactions accurately in the Provider Portal.
• Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team.
• Work closely with exercise physiologists, and patient support teams to ensure a seamless experience.
• Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback.
• Help patients understand the benefits of the program and the importance of consistency in their care plan.
• Provide motivational support and educational resources to help patients overcome obstacles to engagement.

Requirements

• Bachelor’s or Masters degree in one of the following:
• Health Education
• Communications (with healthcare experience)
• Exercise Science/ Physiology
• Preferred/Beneficial:
• Bachelor’s degree in a health-related field
• Certified Health Coach or CHES (Certified Health Education Specialist)
• 1–3+ years in patient engagement, case management, or healthcare customer service, preferably in:
• Cardiac rehab
• Chronic disease management
• Virtual/ Remote Setting
• Experience with motivational interviewing, health coaching, or patient outreach is a strong plus.