Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

Experience: 5
10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
Experience with Kubernetes and Python programming.
Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
Customer-centric approach with a proven ability to build trust and foster long-term relationships.
Strong ability to explain technical concepts to technical and non-technical audiences.

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Key Customers Solutions Architect

Key skills