Monitor sales activities
Understanding of where and how products are used
Ability to proactively recommend products or alternatives
Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
Understand and respond to customer delivery needs by interfacing with internal personnel
Check and follow up on schedules and lead time for orders and shipments
Verify inventory quantities for customer orders
Entering Sales Orders and Purchase Order request forms
Process all paperwork for orders to include sales contracts, prints and related documentation
Filing, organizing and maintaining sales tools, customer information, and product information
Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
Generate Sales Reports as requested
Understand and maintain company quality objectives per ISO standards
Train new sales personnel as requested by Inside Sales Manager

High School Diploma or equivalent work experience
3-5 years of customer service in a professional office environment and/or inside sales experience
Data entry and computer software capabilities required
Technical products background helpful

Inside Sales Representative II

Key skills