Develop, own, and execute the overall QA strategy, ensuring alignment with organizational goals and client expectations.
Define, implement, and monitor QA processes, standards, and best practices across projects.
Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage, etc.) to measure effectiveness and drive improvements.
Lead, mentor, and manage a team of QA Engineers and Senior QA professionals.
Define and implement a career development and skill enhancement roadmap for team members.
Ensure customer satisfaction from a software quality perspective, acting as the voice of quality in client engagements.
Identify and highlight software quality risks, providing risk assessments and mitigation plans.
Drive test efficiency and productivity improvements through process optimization, automation, and tool adoption.

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
10+ years of experience in software quality assurance, with at least 3–5 years in a QA leadership or managerial role.
Strong knowledge of QA methodologies, processes, and best practices (manual and automation).
Experience with test management tools (e.g., JIRA, TestRail, Zephyr, ALM).
Proven ability to manage and scale QA teams, driving both people and process excellence.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and stakeholder management abilities.

QA Manager

Key skills