Run a word‑for‑word call script for the entire call, from greeting to booking, on every conversation. The only time you go off script is to answer a client’s specific question (e.g. directions, timing) or collect unique information. Any changes to wording are tested and approved by the Salon Director first.
Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it
Creating follow up tasks in the CRM
Booking appointments, rescheduling, and cancelling
Calling no-shows to get them back on the calendar
Communicating with hair stylists regarding client requests and scheduling needs
EOD Reporting

Weekly Duties

Weekly review meeting
Review KPI targets, own your numbers, and bring data‑backed ideas to improve them (no freelancing on scripts or processes; changes go through a structured process).

Language: Near native English & Spanish (bilingual).
Location: Based in Latin America with
Sales Experience: Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.
Communication: Confident, articulate, and friendly on the phone; extroverted personality.
Emotional Intelligence (EQ): Able to read tones, detect hesitation, and proactively address it.
Process-Oriented: Detail and process-oriented, capable of following instructions and SOPs.
Problem-Solving: Ability to resolve edge case scenarios independently and overcome objections
CRM Literacy: Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus.
Internet: Fast and reliable internet and back up in case of outages. 25-50 Mbps minimum speed
Computer: 8 GB computer RAM minimum required, 16+ preferred. Must have a wired headset and mouse. Second monitor preferred

Preferred Qualifications

1 year+ sales experience.
Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).
Personal interest in beauty/self-care industry.
Experience dealing with female clientele
AI literacy, specifically with AI agents or AI-powered tools for business/sales applications

100% Remote – work from anywhere.
Opportunity to work closely with a growing company
Collaborative and creative work environment
Competitive salary: Base salary range is $1,400-$1,600 per month plus attractive commission structure based on successful appointments completed, and performance bonuses. On target earnings: $2000-$2800 per month

Sales Appointment Setter

Key skills